In his landmark book, Good to Great, Jim Collins conducted a 20-year research study on what made the difference between a good company and a great one. He found that identifying the competencies and personality factors necessary for the successful completion of any job is the first step in ensuring you get the right person for the job. However, not every company can start from scratch. By using many principals from his book, we at Ruhmann Associates work with companies to assess what areas can be improved from where they are now and ways to move forward. We also provide the tools necessary to help you hire the right person from the start.
QBQ has helped me set the framework for my staff prior to tackling a problem or discussing issues. Rather than approaching an issue as a victim they now can address it feeling empowered and assuming some ownership. Recently, at a Patient Care Associate retreat, we were planning to do a segment on “What frustrates you or what gets in the way of you doing a good job”. The session before this one happened to be a small segment on QBQ. It was amazing how the change in mindset helped us face the challenging issues. It was a real enlightening moment for my staff. Thanks Joy for a great session!
Director, Prenatal Intensive Care Unit
Yale New Haven Health System
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