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QBQ has helped me set the framework for my staff prior to tackling a problem or discussing issues. Rather than approaching an issue as a victim they now can address it feeling empowered and assuming some ownership.  Recently, at a Patient Care Associate retreat, we were planning to do a segment on “What frustrates you or what gets in the way of you doing a good job”. The session before this one happened to be a small segment on QBQ. It was amazing how the change in mindset helped us face the challenging issues.  It was a real enlightening moment for my staff. Thanks Joy for a great session!

Cathy Stevens
Director, Prenatal Intensive Care Unit
Yale New Haven Health System