Subscribe to Accountability Matters.
QBQ has helped me set the framework for my staff prior to tackling a problem or discussing issues. Rather than approaching an issue as a victim they now can address it feeling empowered and assuming some ownership. Recently, at a Patient Care Associate retreat, we were planning to do a segment on “What frustrates you or what gets in the way of you doing a good job”. The session before this one happened to be a small segment on QBQ. It was amazing how the change in mindset helped us face the challenging issues. It was a real enlightening moment for my staff. Thanks Joy for a great session!
Director, Prenatal Intensive Care Unit
Yale New Haven Health System